QHSE SERVICES

Incident Investigation

When a workplace incident occurs, your organisation needs a clear, independent process that identifies what happened, why it happened and what needs to change. BridgeRoads Solutions provides incident investigation services that help you respond with confidence, meet relevant obligations and reduce the likelihood of recurrence.

Our investigations focus on root causes and contributing factors, not blame. The aim is to support practical corrective actions, stronger systems and safer outcomes across your business.

UNCOVERING ROOT CAUSES FOR LASTING SOLUTIONS

Incident Investigation

EXPERTISE AND EXPERIENCE

Qualifications

Our team brings extensive experience across QHSE, with investigators trained to a minimum of Lead Investigator status. This gives clients confidence that investigations are managed with structure, professionalism and appropriate technical capability.

Proven Track Record

BridgeRoads has supported organisations across high-risk and compliance-driven industries with incident investigation services that help clarify causes, document findings and identify practical improvements.

Use Recognised Investigation Practice

We apply the Incident Cause Analysis Method (ICAM) as our standard investigative approach where it is suitable for the incident type and scope. ICAM helps identify contributing factors, root causes and organisational conditions that allowed an incident to occur.

This process goes beyond immediate causes to uncover deeper system issues, including gaps in procedures, communication, training, controls, supervision or management systems.

CUSTOMISED APPROACH

Tailored Services

Every incident and workplace context is different. BridgeRoads tailors the investigation scope and process to your organisation, the nature of the incident, relevant legal requirements and workplace-specific risks.

Consultative Process

We work with workers, leaders and relevant stakeholders to gather evidence, understand the context and support an investigation process that is thorough, fair and useful.

Collaborative Implementation

We work closely with your team throughout the implementation process, ensuring seamless integration of investigation protocols and providing ongoing support for sustainable improvement.

COMMITMENT TO EXCELLENCE

Continual Improvement

Our dedication to helping you achieve optimal process efficiencies and improved safety outcomes is unwavering. We continuously monitor and refine our incident investigation processes to ensure they remain effective and relevant.

Holistic Perspective

We consider both local workplace factors and broader organisational issues, helping you understand not only what went wrong, but what allowed the incident to happen.

Results-Driven Approach

Our focus is on delivering measurable improvements to your safety performance. We track key metrics and provide clear reporting to demonstrate the value and impact of our investigation services.

EXPERTISE AND EXPERIENCE

Qualifications

Proven Track Record

Use Recognised Investigation Practice

This process goes beyond immediate causes to uncover deeper system issues, including gaps in procedures, communication, training, controls, supervision or management systems.

CUSTOMISED APPROACH

Tailored Services

Consultative Process

We work with workers, leaders and relevant stakeholders to gather evidence, understand the context and support an investigation process that is thorough, fair and useful.

Collaborative Implementation

We work closely with your team throughout the implementation process, ensuring seamless integration of investigation protocols and providing ongoing support for sustainable improvement.

COMMITMENT TO EXCELLENCE

Continual Improvement

Holistic Perspective

We consider both local workplace factors and broader organisational issues, helping you understand not only what went wrong, but what allowed the incident to happen.

Results-Driven Approach

Our focus is on delivering measurable improvements to your safety performance. We track key metrics and provide clear reporting to demonstrate the value and impact of our investigation services.

What is ICAM?

ICAM stands for Incident Cause Analysis Method. It is a structured approach to incident investigation that looks beyond the immediate event to identify contributing factors, root causes and organisational failures.

An ICAM investigation may use tools such as timelines, 5 Whys analysis, incident trees and Ishikawa or fishbone diagrams to organise evidence and identify the factors that contributed to the incident.

Our Incident Investigation Process

GATHER EVIDENCE

We collect relevant information, documentation, witness accounts, site details and other evidence related to the incident.

ANALYSE EVIDENCE

Using tools such as timelines, 5 Whys analysis, incident trees and Ishikawa (fishbone) diagrams, we organise and analyse the evidence to understand what happened and why.

IDENTIFY CONTRIBUTING FACTORS

We identify immediate causes, local workplace factors and broader organisational conditions that contributed to the incident.

DEVELOP RECOMMENDATIONS

We develop corrective and preventive-control recommendations designed to address the causes identified during the investigation.

IMPLEMENT SOLUTIONS

We can support your team to apply recommended actions and connect findings back into your QHSE management systems.

REVIEW AND IMPROVE

We help you review outcomes, refine controls and identify whether further support, such as QHSE auditing or proactive HazID workshops, would strengthen future risk management.

Frequently asked questions

When should we engage an external investigator?

Is an incident investigation about finding someone to blame?

An external investigator can be useful when an incident is serious, sensitive, complex or likely to require independent review. External support can also help when internal teams need specialist capability or objective documentation.

THOROUGH, CUSTOMISED, AND EFFECTIVE

Enhance safety and operational efficiency

Choose BridgeRoads Solutions for a structured, confidential and practical approach to incident investigation. We help you understand what happened, identify what needs to change and strengthen your systems for safer future performance.

Get in touch